Role Overview
We are seeking a detail-oriented, process-driven Service Manager to provide comprehensive operational support for our dual-sided marketplace. You will manage client services, ensure compliance documentation, maintain CRM systems, and create scalable processes that enable our Business Manager to focus on revenue generation while maintaining exceptional service quality.
Key Responsibilities
Client & Investor Support: Handle onboarding, KYC/AML processing, relationship maintenance (24-48 hour response times)
Compliance Management: Maintain reverse solicitation documentation, regulatory filings, audit support (100% accuracy target)
Deal Operations: Process transaction documentation, coordinate legal requirements, track deal progress
CRM & Data Management: Maintain pipeline accuracy (99%+), generate reports, manage investor/client databases
Process Documentation: Create and maintain SOPs (2 per month), document improvements, support scalability
Administrative Excellence: Calendar management, presentation preparation, follow-up communications
Performance Support: Weekly reporting, KPI tracking, productivity analysis for Business Manager
Cross-Timezone Coordination: Work effectively with Dubai-based team (1-2 hour time difference)
Ideal Candidate Profile
2-3+ years in client services, operations, or administrative roles in financial services, legal, or professional services
Experience with CRM systems, documentation management, and process improvement
Strong attention to detail with proven track record of maintaining accuracy and compliance
Excellent written and verbal English communication skills
Proficiency in MS Office, Google Workspace, CRM systems (HubSpot/Salesforce experience preferred)
Experience with financial documentation, KYC/AML processes, or regulatory compliance (advantage)
Self-motivated with ability to work independently and manage multiple priorities
Process-oriented mindset with continuous improvement focus
Available for occasional early morning calls (Dubai time zone coordination)